Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hoololistudio@gmail.com. Please note that returns will need to be sent to the following address: 1953 Paula Drive, Honolulu. HI 96816 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hoololistudio@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We unfortunately do not offer refunds at this time. Instead, we will offer store credit to be used on your next purchase in the form of a gift card. We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically issued a store credit within 10 business days. Please remember it can take some time for our system to process. If more than 15 business days have passed since we’ve approved your return, please contact us at hoololistudio@gmail.com.

Alterations

If the fit is not quite right but you love the item, we're happy to offer free alterations to ensure a perfect fit. Simply let us know your sizing concerns when you reach out, and we'll work with you to adjust your piece at no additional cost.